Your Privacy, Handled with Care
Poker Suite Parramatta is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. This policy explains how we collect, use, store, and disclose personal information, and it applies to all visitors to our website and patrons of our venue. By using our services, you consent to the practices described in this policy.
What Personal Information Do You Collect?
We collect personal information that is reasonably necessary for our business functions, including contact details, identification information, and transaction records. The types of information we may collect include:
- Contact information: name, email address, and phone number.
- Identification: date of birth to verify age, as our venue maintains a strict 21+ entry requirement.
- Transaction records: details of purchases and bookings made at Poker Suite Parramatta.
- Technical information: IP address, browser type, and device information when you visit our website.
We only collect information that is directly relevant to providing our services and meeting our legal obligations. We do not collect sensitive information unless you choose to provide it and it is reasonably necessary for our functions.
How Is My Information Used?
We use your personal information to provide our services, manage bookings, ensure compliance with legal obligations, and improve your experience at Poker Suite Parramatta. Specifically, we use your information for the following purposes:
- To process reservations and event bookings.
- To verify age and identity for entry, in line with our 21+ age requirement.
- To communicate with you about your bookings or inquiries.
- To comply with legal and regulatory requirements, including those under the Australian Privacy Act 1988.
- To improve our website and services through analytics.
We will not use your personal information for purposes that are incompatible with those described in this policy without first seeking your consent, unless otherwise permitted or required by law.
Who Do You Share My Information With?
We do not sell or rent your personal information. We may disclose your information to third parties only in limited circumstances, such as service providers or as required by law. These circumstances include:
- Service providers who assist with payment processing, IT support, or marketing, and who are bound by confidentiality obligations.
- Law enforcement or government bodies when required by law.
- Professional advisers such as lawyers or accountants.
- Any other party with your consent.
We take reasonable steps to ensure that any third party receiving your information handles it in accordance with the Australian Privacy Principles and this policy.
How Do You Protect My Information?
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our security measures include:
- Secure storage of physical records in locked facilities.
- Electronic data protected by encryption and access controls.
- Regular review of security practices.
- Staff training on privacy obligations.
While we work hard to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continually review and improve our safeguards.
How Long Do You Keep My Information?
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our retention practices include:
- Booking and transaction records may be kept for legal and accounting purposes.
- Marketing contact details are removed upon request or after a reasonable period of inactivity.
- When no longer needed, information is securely destroyed or de-identified.
We regularly review our data holdings to ensure information is not kept longer than necessary.
What Rights Do I Have Over My Information?
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. To exercise your rights:
- To request access, contact us using the details below.
- We will respond within a reasonable timeframe, usually 30 days.
- You may also request that we delete your information, subject to legal obligations.
- If you have a complaint about our handling of your information, you may contact us or the Office of the Australian Information Commissioner (OAIC).
We will not charge you for making an access request, though we may charge a reasonable fee for providing copies of records where permitted by law.
Do You Use Cookies?
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings, though disabling cookies may affect the functionality of the website. We do not use cookies to collect personal information without your consent. For more details, see our Cookie Policy.
Will This Policy Change?
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Material changes will be communicated through our website or other appropriate means.
The current version was last updated on .
How Can I Contact You About Privacy?
If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us:
- Email: [email protected]
- Phone: +61 2 5550 8264
- Address: 32 Smith Street, Parramatta NSW 2150, Australia
We will respond to privacy inquiries as promptly as possible and in accordance with the Australian Privacy Principles.